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Mid-America Transplant Services Earns the 2015 Malcolm Baldrige National Quality Award

Mid-America Transplant Services Earns the 2015 Malcolm Baldrige National Quality Award
Mid-America Transplant Services is the first OPO to receive the Malcolm Baldrige National Quality Award.

Mid-America Transplant Services (MTS) has been recognized as a 2015 recipient of the Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence.

This award recognizes MTS for its ability to serve its communities by saving lives through increased organ and tissue donation, and marks the first time an Organ Procurement Organization (OPO) has been named a Baldrige recipient.

This year, MTS’s work will account for more than 600 lifesaving organ transplants, twice as many lives saved in a single year as when the organization began its Baldrige journey 10 years ago. MTS is also able to complete this work in a cost-efficient way. Since 2012, the cost-per-donor has decreased from approximately $7,000 to under $4,000 at MTS’ stand-alone organ recovery facility, compared to approximately $20,000 when completed in the hospital.

“As the first OPO to be recognized as a Baldrige recipient, we hope to leverage this national recognition to bring greater awareness to organ and tissue donation across the country, so that we can save more lives together,” said Dean Kappel, president and CEO at MTS. “We also hope to share our best practices with our fellow OPOs as they work to incorporate the Baldrige model in their own organizations.”

“I can’t thank our team, our board, our partners and our stakeholders enough for helping us achieve this level of success,” added Kappel. “This award truly reflects the dedication of the MTS team to develop innovative ideas, utilize and share best practices, and, ultimately, save more lives.”

MTS and three other award recipients were evaluated in several key areas, including leadership, strategic planning, customer and market focus, process management, human resource focus, and performance measurement. Read more about this year’s recipients of the Malcolm Baldrige National Quality Award at the U.S. Department of Commerce website (https://www.commerce.gov/news/press-releases/2015/11/us-secretary-commerce-penny-pritzker-announces-four-recipients-2015).

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